The TomTom Digital Assistant Get in touch Contact us Email us Search for Answers Type here ///theme_assets/9171351/d3a5da394c4321e69f8c9a3e7b26dc63f957224f.js ///theme_assets/9171351/043333da0356d774e96fd4f3332d8465cfa172af.json The TomTom Digital Assistant Type a message. If Windows is detecting the device correct (a new entry is added/removed under 'Human Interface Devices' in Device Manager when the watch is connect/disconnected), then if you use the Submit App Data of the Advanced section of the Settings page to send the log files I can investigate what is happening.Continue in Talk to Bongo NOTE: that the path is wrong the program is actually inĬ:\Program Files (x86)\TomTom\MySportsConnect\bin\RegistryDeviceCleanup.exe If the watch is not being detected and MySports Connect is not opening a window then try the steps in this post Can you provide some more information? Did MySports Connect start when you connected the watch? Was an error displayed that it could not upload the activities? If so does the Settings page show a 'X activities waiting for upload' with a 'Try again' button? But today my runs has nog been uploaded to Mysports. I tried the option of sending app data but not sure if this would really help in this instance since it probably returns the logs from my usual user rather than the admin but as I say, no need to worry now anyway! Thanks again! it's not in the tcx or fit file that I use for Garmin) and I have created an app for extracting this info from ttbin (accepting that it is an internal format and, likely, subject to change). I know you say it should be unnecessary, but it's the only file, as far as I know, that keeps the cadence info (i.e. This is great for me! Please tell me you won't remove the option to save the ttbin file. Still copies ttbin and all the export files. I'm happy to say I found them (obviously searching from my regular user couldn't!) and looks like nothing has changed for me. It must have remained running in that context, which is why the browser association was still to Edge and why the files ended up in Admin's user folder! I don't run as administrator, but needed to elevate for the install. How? I'm embarrassed to say the answer is obvious now. It's great that you're trying to support these issues.Īt least I've solved both my issues with a restart. (it's for opening links in Outlook, but the idea is the same Windows is using the wrong browser for links opened by another application). Do this with your watch connected and I can find the data, if you do it without a watch connected then please post the 'XX.' refererence Id it displays.įor some reason Edge must be associated as the default application to handle links opened by MySports Connect. If the files are not there can you use the 'Submit app data' in the Advance section of the Settings page to send the current logs. If the 'Show new activities' checkbox is not ticked then MySports Connect won't automatically open the folder to the files, but they should have been saved toĬ:\Users\\TomTom MySports\\Īnd in fact if they weren't then it should have said there was a problem uploaded the activity. I can see that the server provided the KML/TCX/etc so MySports Connect should of downloaded and saved them. There should be no need to keep ttbin files since these are an internal format file and so not of any use outside of our servers.
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